Service Policy – for installation of Christmas lights during the holidays
Upon completion of the installation, FHL employees will perform an inspection of all lights, cords, timers and outlets to ensure everything is working correctly. Following the installation, customers are expected to perform their own power and visual inspection and report any problems to FHL within 72 hours, by phone or email, photos highlighting any issues is preferred. Power and Visual inspection includes, but is not limited to, problems with materials used, cord hiding/placement, work-site cleanup, timer/bulb functionality, and work being completed to the customer’s expectations. FHL reserves the right to either perform a courtesy repair to mitigate issues or bill out a service call($85 an hour 3 hr minimum plus any equipment rental fees) for any work needing to be done to mitigate issues. Beyond the 72 hour inspection period all service requests may be invoiced ($85 an hour 3 hr minimum plus any equipment rental fees). Following the installation of new décor, we recommend that you leave your new lights on for a minimum of three hours for the first few days to test the bulbs.
Decorations damaged by vandalism, extreme weather conditions, faulty outlets, electrical wiring on the property or clients adding lights which overload the circuits or trip GFCIs will be repaired at FHLs hourly rate ($85 an hour 3 hr minimum plus any equipment rental fees) plus any cost of new & damaged materials.
Newly Purchased Decorations Warranty and Product Repair Policy
FHL provides a limited 3-year warranty on all products purchased from us, excluding icicle lights or product installed for year around use. Light sets are warranted for non-permanent installation and temporary use for no more than 90 days at a time as specified by UL code 588. The warranty covers lights that are defective due to manufactures error. The warranty does not cover vandalism, neglect, natural wear and tear, extreme weather conditions or damage due to use outside FHLs installation period(Oct – Jan). Replacement of product due to manufacture defect covers the product cost but not the labor time for removing the defective product and reinstalling the new product. FHL has an hourly repair rate of $85 an hour with a 3 hr minimum plus and equipment rental fees. This warranty is only for customers having FHL install and remove their lights for the winter holidays between Oct. – Jan.
Out of Warranty or Non FHL Product Repair Policy
Should a client choose to have FHL install lights that have fallen out of warranty or lights not purchased from FHL, FHL will replace non-functioning bulbs (C-9 and/or C-7) and/or miniature light sets, at time of installation, billing the repair hours ($85 an hr, 1 hr minimum) and materials to the client in addition to the normal cost of installation. Any lights not specifically designated for installation longer than a 3 month period has absolutely no warranty, no exceptions. All repairs and replacement lights will be billed out accordingly.
Rent to Own
All products that are on our rent to own program are the property of FHL until the complete purchase cost of the product has been paid for. The purchase cost is spread over a three year period(or a mutually agreed to timeframe) for our clients so that the cost can be absorbed over time. If a client decides not to continue using our service after 1 or 2 years they have the right to pay the balance that would be owed to purchase the product out right. If they decided not to pay the balance on the product all of the product must be returned to FHL in working order at a time convenient to FHL. If for some reason the product is damaged by the customer or the customer is unwilling to provide a convenient time for FHL to pick up the lights within 2 weeks of notification the customer will be responsible for purchasing the product out right. All clients on the rent to own program must recommit by October 1st each year, if they do not recommit to the service they must coordinate a time that works for FHL to come by and pick up the product. If this is not done within 2 weeks FHL may bill the client for the balance of the product and use any legal measures necessary to collect the balance. All legal fees will be added to the customer’s bill.
Removal of Decorations
Upon removal, all decorations will be securely stored in a plastic bin or heavy duty trash bags(proved the first year lights installed) that you are responsible for storing until the following year. Removal of decorations is scheduled by geographic location in order to maximize efficiency. Our goal is to have your holiday lights removed before January 21st, but we cannot guarantee this time frame due to weather and the number of clients we have. The safety of the plastic bin, trash bags, or the lights are the responsibility of the home owner, if they would like the lights/plastic bin/trash bag placed somewhere specific they must notify FHL by email. Upon removal of the lights FHL has no liability for the safe keeping of the lights left behind. This liability is the responsibility of the individual customer any loss of lights following the removal is put on the customer.
Customer Responsibility
All customers are liable for materials that they lease/rent for the duration of an installation. Any materials lost or damaged for any reason while on a customer’s property will be billed out at the purchase price of the products.
Billing Errors
Please notify FHL within 7 days of receiving your bill if there are any errors or discrepancies. After this time it is assumed that all billing is correct and any changes may not be authorized.
Discounts
FHL reserves the right to offer discounts to clients as it sees fit. FHL makes no guarantees that discounts offered one year will be extended in future years. FHL has the right to remove discounts based on non-payment or late payment.
Payments & Billing
In order to confirm an installation for the season, a minimum deposit of $250 is required. For jobs over $4,000, a non-refundable deposit of 25% of the gross cost of the job is required. Deposits can be refunded if installation does not occur by a mutually agreed upon timeframe due. FHL cannot always guarantee a specific installation date due to weather and possible staffing issues. If full payment for all products, items and services has not been received one month after receiving the final invoice, FHL will assess late fees of 5% accruing monthly on the unpaid balances until payment is received in full and credited to the purchaser’s account. All received payments will be first applied to any outstanding late fees, then to the remainder of the unpaid balance. If payments are not made as required, FHL will consider the account in default and the customer will be responsible for the cost of collections, including reasonable attorney fees as allowed by law. FHL reserves the right to decline any service to be performed, or reimbursing a customer for payment received for said service. FHL does have a minimum installation labor charge of $450 + tax and a minimum removal fee of $250 + tax. Any client that has been emailed their installation window and does not have their lights out for us to work or no power available to test the lights will be charged a missed appointment fee($250 minimum).
Year around installations or Christmas lights left up for longer than 90 days
FHL provides no warranty what so ever to any client that wants Christmas lights installed for more than 90 days using product not specifically designed for long term use. Manufactures only warranty standard Christmas lights for use in the outdoors for a 90 day period. Any damage, defects, malfunctions or other loss of display for clients with displays left up for longer than 90 days have no right to any repairs, consultation of repairs without paying FHL there standard repair rate of $85 an hour (3hr minimum) plus any equipment rental fees. Any legal action taken against FHL by clients trying to seek some kind of relief for an installation up for longer than 90 days will be responsible for all of FHLs attorney fees to defend itself as allowed by law. The only exclusion to these terms would have to be in writing and signed by the Owner, Ryan C Fleming.
Limited Warranty and Limitation of Liability and Remedies
Seller warrants title of materials provided by FHL. There is no other warranty or responsibility of any kind, expressed or implied, concerning the goods or services INCLUDING NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS OF THE GOODS OR SERVICE FOR ANY PARTICULAR PURPOSE, AND NO SUCH WARRANTIES SHALL BE IMPLIED BY LAW. No liability hereunder shall be asserted unless, any loss, damage, injury, or other claim is reported to the seller in writing within 3 days after discovery and failure to give notice of any claim within such period shall constitute and absolute and unconditional waiver of such claim.
THE EXCLUSIVE REMEDY AGAINST THE SELLER FOR ANY CAUSE OF ACTION IS A CLAIM FOR DAMAGES AND IN NO EVENT SHALL DAMAGES OR THE RECOVERY OF ANY KIND AGAINST SELLER EXCEED THE PRICE OF THE SPECIFIC GOODS OR SERVICES WHICH CAUSED THE ALLEGED LOSS, DAMAGE, INJURY, OR OTHER CLAIM. SELLER SHALL NOT BE LIABLE AND ALL CLAIMS AGAINST SELLER ARE WAIVED FOR SPECIAL, DIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR EXPENSES OF ANY NATURE INCLUDING, BUT NOT LIMITED TO LOSS OF PROFITS OR INCOME, CROP OR PROPERTY LOSS OR DAMAGE, LABOR CHARGES AND FREIGHT CHARGES, WHETHER OR NOT BASED ON THE SELLERS NEGLIGENCE, BREACH OF WARRANTY, STRICT LIABILITY IN TORT, OR ANY OTHER CAUSE OF ACTION.
Installation Dates for October November and December
All of our installation dates are on a first come first serve basis. FHL will try to accommodate specific request to install displays by a certain date but cannot make any guarantees because of weather and possible staffing issues. Clients are given a date range, usually a 7 day window in which we will arrive to install lights but these dates may change depending on weather conditions or other unforeseen circumstances. FHL will do it’s best to honor any installation window that it provides but clients must understand that changes do happen. FHL is not responsible for any damages occurring from not performing an installation by a specific time frame.
All clients that have their lights installed before Thanksgiving are responsible for testing their lights and informing us if there is a problem. FHL will do it’s best to have repairs done on client lights prior to Thanksgiving. If you should need a repair after Thanksgiving FHL will do it’s best to be there within a 24-48 hr period but cannot guarantee that time frame depending on current schedule, weather, staffing and possible extenuating circumstances. All clients with lights installed prior to Thanksgiving will have Greenery put up typically the Saturday and Sunday following Thanksgiving. Our company is closed and not available to do work for clients on the following dates: Thanksgiving day and the day after, Dec. 22nd – Dec 26th, we are usually closed on weekends as well but may be available for emergencies or special issues. FHL has some projects that take precedence and may cause blackout dates for availability.